Return & Refund Policy

Customer Satisfaction Guarantee: At Akshaya Centre Karulai, we take immense pride in the quality of our digital facilitation and smart card printing services. This policy clarifies your rights regarding order cancellations, returns, and refunds.

1. Custom Printed Smart PVC Cards

We produce high-definition, thermal-fused, waterproof UV PVC smart cards (for Aadhaar, Voter ID, Driving Licence, Ayushman Bharat, Ration Cards, and PSC studio photographs).

Customized Product Exception: Because smart cards and identity studio photos are uniquely created and printed with your personal identification, name, photograph, and barcode, orders cannot be cancelled once the physical printing process has begun.
Defect / Transit Damage Guarantee: If your card arrives damaged, physically bent in postal transit, or exhibits a printing defect (e.g. illegible QR code or incorrect print orientation caused by our equipment), we offer a 100% Free Replacement or Full Refund.

2. How to Claim a Free Card Reprint or Refund

Inspect your card upon store pickup or upon delivery by India Post.
If defective or damaged, notify us within 7 days of receipt.
Send a clear photo or short video showing the defect to our WhatsApp Helpline at +91 98950 00000 along with your Order ID (#123) or Tracking Reference.
Upon prompt verification, we will reprint and dispatch a brand new card within 24 hours at zero additional cost, or issue a full refund to your original payment method.

3. Online Facilitation Services Cancellation

For application facilitation services (PAN card applications, e-District certificates, and passport appointments):

Cancellation Before Processing: If you request cancellation before our operator has commenced verification or submitted your application, you are entitled to a 100% Full Refund immediately.
Cancellation After Government Fee Payment: If your application has already been submitted to the government portal and statutory government fees have been remitted, the statutory government fee portion cannot be refunded as government departments do not return statutory charges. However, our centre facilitation fee portion can be refunded or adjusted for an alternative service.

4. Refund Processing Time & Method

Approved refunds are initiated within 24 to 48 business hours.
UPI Payments: Credited instantly to your Google Pay, PhonePe, Paytm, or BHIM account.
Store Pickup / Cash Orders: Cash refunds can be collected directly at our Karulai centre with proof of purchase.

5. Non-Refundable Scenarios

Refunds cannot be granted under the following circumstances:

Rejection of an application by a government department due to forged, invalid, or incorrect documents provided by the applicant.
Change of mind after a smart PVC card has already been successfully printed with the accurate details supplied by the customer.
Delivery failures caused by an incorrect or incomplete shipping address provided at checkout (re-shipment is available upon payment of postal re-dispatch charges).

6. Contact Us for Cancellations & Refund Claims

To initiate a return, replacement, or cancellation request, please get in touch with our team: